TEL: 01928 735151
Email: enquiries@millmark.co.uk
Address: 101 Main Street, Frodsham, WA6 7AB

FAQ

Frequently Asked Questions

We've tried to answer as many questions as possible regarding our Web site and procurement of orders or information. We will be pleased to discuss other concerns with you. Please use the contact page to get in touch with us.

Simply click on a question to reveal the answer.

 

ORDERING

•How do I register as a user on the Website?

•How can I view / change my account details?

  • Who do I contact if I'm having trouble logging in or placing an order?

PRODUCTS

  • Can I get products not listed?

•How do I find the product I am looking for?
•How do I find out information about a product?

•How do I know the item I want is in stock?

  • Why do people take supplements and vitamins?

  • What are Vitamins, Minerals, Supplements and Herbal remedies?

DELIVERY

•How long will it take for my order to be delivered?
•Can I keep track of my order?
  • What do you charge for delivery and how long does it take?
  • Where can my order be delivered to and can I keep track of my order?
•What do I do if my delivery is damaged or incorrect?
ASSURANCE
•What is Millmark Health’s policy on security and privacy?
•Are my credit card/debit card details secure?

 

HIDDEN INFORMATION

How can I pay for an order?

We do accept cheques with telephone or email orders, but obviously there can be a delay in dispatching your goods whilst clearance is obtained. We would prefer you to register online with us to open an account, as credit card payment is then secured and we can expedite dispatch of your goods.

 

 

How do I register as a user on the Website?

 You do not need to register to use the site but you need to create an account before you complete an initial purchase. To register for an account click 'My Account', and follow the link for new accounts. Your details you provide are fully secured and we do not share any information with any other organisations.

If you are an existing user, then only your user details and password will be required. If you are a first-time buyer then you must register with us to continue, by filling in all the required fields.*

Once registered, keep your user details and password safe because will need them the next time you shop with us.

 

How can I view / change my account details?

Click 'My Account', log in, and then you can edit your details, password, addresses and also view your order history.

 

Who do I contact if I'm having trouble logging in or placing an order?

You can contact us by email:

For product enquiries: please email enquiries@Millmarkhealth.co.uk

For any other enquiries or ordering difficulties: please email enquiries@millmark.co.uk

 

Can I get products not listed on the web site?

We carry a much wider range of health supplements, herbal and homoeopathic remedies, bodycare , sports supplements and other natural alternatives as well as a range of wholefoods. We have an organic box scheme for local collection. You may contact us by email or by phone and we can inform you of other product availability.

 

How do I find the product I am looking for?

You can find products by their category using the Categories menu or by Brand. If you can't identify the item you are looking for please contact us. We carry a much wider range of stock than shown on the web site and will try to source exceptional enquiries.

 

How do I find out information about a product?

A short product description will appear with the image of the product and its price. Click on the product to view a complete description. Our Health notes information system gives supporting information on products and their safe usage.

 

Why do people take supplements and vitamins?

Generally, there is a recognition that the essential nutrients in the food chain are getting more impoverished and that food can be adulterated. Food supplements can help us optimise levels of nutrients in our diet and assist in addressing health problems.Nutritional supplements should be used responsibly and in accordance with the directions for use. The advice of a nutritional practitioner or other individual knowledgeable in the use of supplements is advised where further guidance is necessary.

 

What are Vitamins, Minerals, Supplements and Herbal remedies?

Detailed information on most common complementary or natural products can be found in Health notes on this website. A general outline is provided:

What is a vitamin?

General Information: The word Vitamin is derived from the Greek for life force and vitamins are a group of organic compounds for which the human body (organism) needs to obtain from principally from food sources or to generate , in order to grow or live. A vitamin is an organic compound required as a nutrient in tiny amounts by an organism.  By convention, the term vitamin does not include other essential nutrients such as dietary minerals, essential fatty acids, or essential amino acids (which are needed in larger amounts than vitamins), nor does it encompass the large number of other nutrients that promote health but are otherwise required less often. Thirteen vitamins are universally recognized at present.Vitamins are classified by their biological and chemical activity, not their structure. Such a set of chemicals is grouped under an alphabetized vitamin "generic descriptor" title, such as "vitamin A",  or Vitamin B both of which can include different compounds and sub-classification

What is a Mineral? 

General Information: At least 18 minerals have been identified as being essential factors in human nutrition.

Minerals are inorganic chemical elements not attached to a carbon atom. They are constituents of the bones, teeth, soft tissue, muscles, blood and nerve cells and act as catalysts for many biological reactions within the body. They also play a major role in the production of various hormones. Minerals are classified as major (where the body requires more than 100mg of a mineral each day) or minor (trace, the body requires less than 100mg daily).

The major minerals are calcium, phosphorus, potassium, sodium, chloride, magnesium and sulphur. The minor minerals are boron, chromium, copper, iodine, iron, manganese, molybdenum, selenium, silicon, vanadium and zinc.

Many minerals are essential parts of enzymes and they also participate actively in regulating many physiological functions, including the transport of oxygen to the body's 60 trillion cells, providing the stimulus for muscles to contract and in many ways guaranteeing normal function of the central nervous system.

As most minerals are widely available in foods severe mineral deficiencies are unusual in the Western world. Even so, there are a few exceptions. Iron deficiency is common in infants, children and pregnant women. Zinc and copper deficiencies are not uncommon either.

What is an Amino Acid? 

General Information: Amino acids are the building blocks of proteins, which not only provide much of the structure of the body, but also the enzymes that make life possible. Proteins are formed from amino acids and cannot exist nor carry out their work without the proper combination of these compounds. Amino acids are important because after water, protein is the second most plentiful substance in the human body.

There are approximately twenty-nine commonly known amino acids that account for the hundreds of different types of proteins present in all living things. The liver produces about 80 percent of the needed amino acids; the remaining 20 percent must be obtained from outside sources. Amino acids can be classified as essential, non-essential or semi-essential. :

Essential amino acids are those that cannot be made within the body and must be obtained through dietary sources. Non-essential amino acids are those that can be made internally by the body. Semi-essential amino acids do not fall perfectly into either the essential or the non-essential categories. They become essential during times of growth, when the body cannot produce them in adequate amounts.

Amino acids are referred to by their prefixes L- (for left-handed), or D- (for dextrorotatory, or "right-handed"), indicating slight differences in molecular structure.

What is a Supplement? 

General Information: Nutritional supplements (food supplements) provide an easy and convenient way of obtaining nutrients and materials that the body needs for health. In certain situations, such as during convalescence, teenage growth spurts, whilst undertaking strenuous activity and as we age, a person may benefit from taking a nutritional supplement. The term food supplements can be used to describe a wide range of food derived nutrients some of which are essential or fundamental for human health. Typically,  a food supplement can be used to describe fibres, enzymes, essential fatty acids, flavonoids, probiotics, and anti-oxidants.

What are herbal remedies?

These can be extracts from herbs, spices or plants which have active substances with potentially medicinal properties. If the regulating authorities consider the extract to have significant medical or pharmacological activity then it will require licensing. Where it can be demonstrated that a plant or plant extract has established use as a food, then it may be classified as a botanical supplement or even as a food supplement. Currently, there is an interim situation where some plant extracts, which are now deemed to need a licence, can be still be purchased in retail outlets whilst existing stocks remain.

 

 

How do I know the item I want is in stock?

We aim to fulfil the majority of orders from our current stock. If we have any problems sourcing or obtaining items we will email you with details and if relevant suggest alternatives.

 

DELIVERIES

Where can my order be delivered to and can I keep track of my order?

We normally deliver only to the UK. You can track your orders from within your account. If you need more information please call us on 01928 735151 or email us at enquiries@millmark.co.uk with your order number

 

What do you charge for delivery and how long does it take?

UK - FREE for orders over the value of £30

UK Delivery - £3 up to a limit of 2 kg. Surcharge applied if over 2 kg;

If first class delivery is required for urgency then a surcharge of £1 will be made

Delivery is normally within 3-10 days of placing your order. You should receive an email notification of despatch. Please first check with the postal service for delayed deliveries. If this fails, please contact us after 10 working days from dispatch.

 

 

What do I do if my delivery is damaged or incorrect?

Please call us on 01928 735151 or email us at enquiries@millmark.co.uk with your order number so we can resolve the issues or arrange for necessary correction.

 

If you haven’t received all of your order: Should we not have all the products in stock, then they may de sent out separately. We will try to identify this on the confirmation email and on the delivery note. Please notify us immediately if there are any discrepancies with the order or the delivery.

 

If you are dissatisfied with the order: If for any reason you are not completely satisfied with our products, prices or service we will give you your money back! - Provided that the products are returned to us unopened. We reserve the right to discount any refund for postage costs.

 

What is Millmark Health’s policy on security and privacy? (see our Terms and Conditions for more detailed information)

We will subscribe you to our mailing list for newsletters, unless you specify otherwise when registering, You can unsubscribe at any time. Your details are fully secured. We do not share any information with any other organisations. Nor do we store any credit card details on any of our systems.

 

Are my credit card/debit card details secure? We use Sage as our payment gateways. Please feel free to browse their websites if you are unsure about any security aspect.